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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Olaru

April 19, 2024

1  out of  5 rating by Jeff Olaru
"I recently had an unfortunate experience with Heather Powell's State Farm insurance agency. Today, I was assisting my grandfather with getting tags for his vehicle, which required us to call and update his policy. Normally, this is a quick and simple process with my insurance agency, completed within minutes. However, dealing with Heather Powell's office was quite different. They made what should have been a straightforward task seem like a burden. Obtaining the proof of insurance while we were at the revenue office took over an hour, which was extremely frustrating. We were then forced to drive to the local office to ask them to send over the proof of insurance. It was disheartening to have to physically go there to ensure they did their job. Simply asking for a printed piece of paper with the insurance policy information seemed to be the biggest problem. This experience was truly unpleasant, and I strongly advise others to think twice before doing business with Heather Powell at State Farm. My grandfather is now actively seeking another insurance provider that values its customers and provides courteous service."
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Alexandra Curatolo

March 26, 2024

1  out of  5 rating by Alexandra Curatolo
"Terrible customer service from Raven and in general. There has been numerous discrepancies between the communication I receive from corporate and from this office which has led me to this review (and I never write negative reviews but the experience with this place was terrible). Instead of the office providing any adequate customer service, the excuse ‘that’s not our fault. That’s corporate who billed you/sent you/emailed you that.’ And shouting at me over the phone like you’re the one who should be frustrated after numerous experiences of being told I won’t be billed & then get billed for something, or most recently that my policy was cancelled only to receive a declaration page one week later from the local office saying my policy is active until August 2024? Maybe check in with your office, find out who sent it and apologize for creating more confusion to the customer and I wouldn’t have written this review. And It’s your job to clarify with corporate any discrepancies. Happy I cancelled and went with a local office from Shelter that also saved me money. I have two more policies to open next year and won’t be giving this office any business."
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Kristi Araneda

March 21, 2024

5  out of  5 rating by Kristi Araneda
"We had such a wonderful experience with this office. We recently moved from out of state and all of our policies had to be transferred over. They made this process simple and easy. They also assisted us with getting the best homeowners insurance. Today we met with Adrienne and she explained every part of each of our policies. She was very thorough and took the time to explain what all of it meant. I am so happy to be a part of this office. The office itself is also very lovely. The are plush chairs and a sofa as well as a little snack bar complete with coffee and soda."
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William “Will” Robins

March 13, 2024

5  out of  5 rating by William “Will” Robins
"Everyone in the office is amazing! Best experience with every team member. Thank You Heather and Team. TLDR; previous company / agent dropped the ball. Heather and her team got us coverage and better prices in a short time period. My insurance agent (some other company:agency) didn't notify me of their company being bought out/changing. Last minute on a Thursday!!! I had to scramble and this was all while dealing with some family medical issues... Asked around. They said call the State Farm on Twin Points... they are amazing! It's true ;) great service and amazing team that helped with everything."
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Charles Tinkle

February 21, 2024

5  out of  5 rating by Charles Tinkle
"Been with State Farm for over 40 years. Been with Heather Powell since she started and was insured by her father before that! Hannah Chambers has been so helpful and everyone at this insurance agency are anxious to please. Great Service!"
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Merwyn Strope

February 1, 2024

4  out of  5 rating by Merwyn Strope
"Staff is always friendly and helpful with any issues . Always know I will get my issue settled with one call."
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Elizabeth Taylor

January 23, 2024

5  out of  5 rating by Elizabeth Taylor
"Best customer service experience I’ve ever had!!!"
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Lisa D. Ashmore

January 23, 2024

5  out of  5 rating by Lisa D. Ashmore
"Loriann is wonderful! Ice, rain, snow! She is determined and there to be a good neighbor!!"
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Tequira Craig

January 22, 2024

5  out of  5 rating by Tequira Craig
"Ashlee Wells was absolutely great throughout the process of getting my auto and homeowners insurance set up. Such friendly staff and quick to get things done. I’m very satisfied with my new insurance providers and cannot wait to continue doing business with them! Great job StateFarm Heather Powell!"
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laura martin

January 18, 2024

5  out of  5 rating by laura martin
"Loriann was so sweet and helpful. Very attentive and patient with all my questions. High key recommend"
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Aaron Christensen

December 22, 2023

1  out of  5 rating by Aaron Christensen
"Horrible experience. Inaccurate quotes, different answers from multiple people within the same office. One hand doesn’t know what the other is doing. Fearful that if I actually need the insurance that I am in capable hands. Not sure if it is just this office or State Farm in general. Staff seems unwilling to allow me to actually speak with owner to make sure she is aware of the level of service and unhappiness that her clients have. Moving to new office to see if they can straighten out and if not then will leave State Farm behind."
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Steve Breshears

December 21, 2023

5  out of  5 rating by Steve Breshears
"Customer service was outstanding. Heather and her top notch team were courteous and professional. They answered all my questions directly and frankly. I switched both my home and auto, and they made the process painless. It's insurance, so I hope I never have to use it. But if I do, I'm confident Heather and her team will take great care of me."
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Susie Kirk

December 20, 2023

5  out of  5 rating by Susie Kirk
"My agent, Ashlynn, took great care of me and answered all my questions in a quick and upbeat way. She made switching car insurance a breeze!"
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Jonathan Powers

December 20, 2023

5  out of  5 rating by Jonathan Powers
"Kenia and Ashlee are super nice and saved me $65/month on my car insurance over Allstate with better coverage! Check em out!"
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Tami Scott

December 15, 2023

5  out of  5 rating by Tami Scott
"Adrienne is knowledgeable and provides excellent customer service in a friendly atmosphere."
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Wmc cmc

December 14, 2023

5  out of  5 rating by Wmc cmc
"I was with my previous State Farm agent for over 10 years. In the past year or so the HSV office had many staff and office procedural changes and it wasn't the same small town care and feeling of years past. I was very upset and disgusted with their new customer service mentality. I started shopping. I heard good things about Heather Powell and her staff and despite being a 40 minute drive (still in same county but I live outside of town in the mountains) I made the change and it has been the most wonderful experience since June of this year when I made the change. From the new client meetings, to the annual insurance review, to just questions in general. EVERYONE is knowledgeable, helpful, and literally wonderful. Just had my annual review today and I truly can't thank them enough!!!!! Highly recommend this agent and her staff."
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Susan Jennings

November 30, 2023

5  out of  5 rating by Susan Jennings
"Great agency! Everyone there is so nice and helpful"
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Amanda Vaughn

November 29, 2023

5  out of  5 rating by Amanda Vaughn
"Very friendly, helpful employees. Was able to cut my monthly payment almost in half!"
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Brighton Nivers

November 29, 2023

5  out of  5 rating by Brighton Nivers
"Great staff. They reached out to discuss my policies and I spoke with Adrienne who was very kind and professional."
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Christopher Lee

November 28, 2023

5  out of  5 rating by Christopher Lee
"Adrienne was the one that talked to me after I was set up with State Farm really asked if I had any questions. Really went over what I was covered with. Told me some other things that I didn’t know that State Farm offered and told me about things they can help cover in the future"
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Steve Buttrum

November 28, 2023

5  out of  5 rating by Steve Buttrum
"After dealing with over 20 insurance companies Heather at state farm is head and shoulders above anyone else,super nice experience and would highly recommend her at state farm!"
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Katie Warren

November 28, 2023

5  out of  5 rating by Katie Warren
"Loriann was very helpful in helping me find a Renter's Insurance Policy that suited my needs. Signing up for the app was very easy. Having her sign me up with my information was the easiest process I have gone through to get any type of insurance. I recommend Heather Powell's State Farm Agency and having Loriann help you with any needs you may have!"
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Lisa Blake

November 21, 2023

5  out of  5 rating by Lisa Blake
"Heather is Awesome at State Farm Insurance. I loved the experience and she covered all my interests and needs"
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Sam Wagner

November 21, 2023

5  out of  5 rating by Sam Wagner
"Very kind and helpful! :)"
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deanna bobus

October 6, 2023

5  out of  5 rating by deanna bobus
"Agent very helpful with answering my questions"