Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tiffany Perez

August 28, 2023

5  out of  5 rating by Tiffany Perez
"Always friendly and now have very visible signs by the road and on the building to verify you are in the right place"

Sherri Tan

August 15, 2023

5  out of  5 rating by Sherri Tan
"Heather Powell, Adrienne and the entire staff of this agency are TOP NOTCH!!! My parents, Eva and Joe Bailey, ADORED Heather! For years, we have been treated as family instead of just another number! When Daddy passed and, more recently, Momma, Heather has made me feel comfortable and cared for! What more could a person ask for? Give this amazing group a won't find a stronger shoulder to lean on!!!"

Terri Morrison

August 14, 2023

1  out of  5 rating by Terri Morrison
"I have been trying to get what is owed me since my mom passed away on June 14th! This is August 14th!! This office NEVER returns my calls!!!!"

Les Ablondi

August 2, 2023

1  out of  5 rating by Les Ablondi
"Won't call me even after calling home office requesting they ask her to call. Assistant (Hannah) is rude. Raised my rate almost $100 a month from my previous agent. I cannot recommend this agent. After almost 30 years with State Farm, this agent is no help. Don't expect much from this office."

Robert Windham

August 1, 2023

5  out of  5 rating by Robert Windham
"Phone was answered by an actual person and not an answering machine. Friendly to the max. Knoeledgeable and helpful. Makes me want to keep coming back. I highly reccomend this agency."

Billy Stell

July 21, 2023

5  out of  5 rating by Billy Stell
"Great service friendly staff"

Michelle Lyles

July 13, 2023

1  out of  5 rating by Michelle Lyles
"I selected Heather as my insurance agent because her office prides itself in providing local and personal support. This is not my experience! After the hail storm of 06/2924, I called Heather’s office, and all I received was a phone number - no local or personal support. Everyone else in my neighborhood has a new roof while my claim is being ignored! I am very disappointed and frustrated. I will never recommend Heather again."

Carlos Vasquez

June 19, 2023

5  out of  5 rating by Carlos Vasquez
"Service was amazing, In and out service very professional and informative. I recommend this place to anyone who likes life to be Simple. Thank you very much"


January 5, 2023

5  out of  5 rating by Martha
"Great service from Loriann today"

Arky Girl1966

December 27, 2022

5  out of  5 rating by Arky Girl1966
"Very friendly and helpful"

Tawn Carlson

December 15, 2022

5  out of  5 rating by Tawn Carlson
"The office of Heather Powell State Farm Insurance has been the most pleasant experience I have ever had when it comes to dealing with the month to month AND the stressful times during an accident claim. Everyone I've had the opportunity to speak with in that office has been so helpful, accomadating, understanding, and so very nice! I highly recommend their services👍! Thank you to the Heather Powell staff in Hot Springs, AR. I appreciate the way you do business! Truly, Tawn Carlson"

Audrey Green

October 15, 2022

5  out of  5 rating by Audrey Green
"Heather at State Farm is the absolute best agent! She makes things happen and quickly so you don't have to wait! Also, very affordable! Highly recommend!!!"

Melinda Smith

October 14, 2022

5  out of  5 rating by Melinda Smith
"I love this office. Excellent customer service, which is rare to find, they have professionalism, if they don't know an answer they will find it out. Always return my phone calls. Prices are reasonable and affordable especially in this fallen economy. I can not express how great this agent is"

Courtney Pye

October 14, 2022

5  out of  5 rating by Courtney Pye
"She made sure everything was covered. Asked me if I had any questions. Was very polite and engaged in a conversation other than the insurance. Really enjoyed talking with her!"


September 28, 2022

5  out of  5 rating by MARVEZZIE MARVEZZIE
"Always great Always fast Always on time"

Donna Acar

September 28, 2022

5  out of  5 rating by Donna Acar
"I have been with State Farm since I was 18 years old only car insurance company I have ever had...I'm 50 + years old that says something...always treated me right."

Redawnda Walton

September 8, 2022

4  out of  5 rating by Redawnda Walton
"Always takes care of my needs"

Rachael Lapointe

August 25, 2022

5  out of  5 rating by Rachael Lapointe
"Heather Powell and State Farm has been there no matter what my needs are would never switch insurance company ."

Judy Gossett

July 16, 2022

5  out of  5 rating by Judy Gossett
"Awesome marley was grrrrreat n they r so nice n friendly"

Amanda Ward

July 8, 2022

5  out of  5 rating by Amanda Ward
"Great rates, been with statefarm for a while and I've always loved their customer service"

Joshua Chambers

July 8, 2022

5  out of  5 rating by Joshua Chambers
"Great service, very friendly. Everyone who answers the phone is very helpful. They worked with me to find me the best coverage, at the right price, for my specific needs."

Yoli Reynolds

July 7, 2022

5  out of  5 rating by Yoli Reynolds
"T h e best Insurance agency in town!"

Bobbi Johnson

July 6, 2022

5  out of  5 rating by Bobbi Johnson
"Nice people, nice experience. Would highly recommend, if you are looking to save money on your insurance. They look at ways to improve your levels of coverage to better suit your needs."

Justin Oxford

May 22, 2022

5  out of  5 rating by Justin Oxford
"Professional y covered in any vehicle accident."

Joel Simmons

August 3, 2021

5  out of  5 rating by Joel Simmons