State Farm® Insurance Agent Heather Powell

"The office of Heather Powell State Farm Insurance has been the most pleasant experience I have ever had when it comes to dealing with the month to month AND the stressful times during an accident claim. Everyone I've had the opportunity to speak with in that office has been so helpful, accomadating, understanding, and so very nice! I highly recommend their services👍! Thank you to the Heather Powell staff in Hot Springs, AR. I appreciate the way you do business! Truly, Tawn Carlson"

"I love this office. Excellent customer service, which is rare to find, they have professionalism, if they don't know an answer they will find it out. Always return my phone calls. Prices are reasonable and affordable especially in this fallen economy. I can not express how great this agent is"

"We have been with Heather Powell - State Farm Agency for many years and have had nothing but great experiences. Adrienne has taken great care of us with our vehicles, home, life insurance and just today with a policy for our First Grandchild! Adrienne is very professional, kind and explains things so that we clearly understand what we are buying. A HUGE Thank You Ms. Adrienne! We appreciate you so much!!"

"SHADY BUSINESS PRACTICE. I have been with this agency for about 2 years for auto insurance. A couple of months ago they began calling me to try to sell me home insurance through them as well. Note, this was not something I inquired about; they contacted me. I figured I might as well switch if it would save me money. When it was all said and done it was saving me about $15 a month for better insurance so I went ahead and switched. Fast forward 2 months and I receive a statement for $60 higher than it is supposed to be. $19 more for my home insurance premium and the $19 difference for the previous 2 months as well. I hoped that this is surely a mistake so I call the office. They tell me “Oh, when we sent it to underwriting it came back more expensive than what we quoted you. It happens a lot.” ??? So you can just quote people whatever you want to get them to buy your insurance and then just turn around and change it once they switch? They go on to say they tried to call me 3 times to let me know so I wouldn’t be surprised by the bill. I don’t usually answer random numbers due to the fact that I get so many spam calls BUT I typically answer Hot Springs numbers. But even if they did call and I didn’t answer, they never left me a voicemail asking me to call back or attempted to call my husband who is also on the policy. They had no problem leaving a voicemail a couple months ago when they were selling me the insurance in the first place. I asked if there were any other discounts that could be applied to my bill and the answer was no. Luckily the new amount is just slightly more expensive than what I was paying before, but my trust in this agency is now broken and we will be looking into switching to another insurance provider or at least a different agent."